Legal
Terms of Use
Conseal, a product of Sprintfour Technologies, Inc.
These Terms of Use (the "Terms") are a binding agreement between you and Sprintfour Technologies, Inc. ("Sprintfour," "we," "us," or "our"). Conseal is a product of Sprintfour. These Terms govern your use of the Conseal desktop application (the "Application"), the conseal.ai website (the "Site"), and related services (together, the "Service"). By creating an account, clicking "I agree," installing, or using the Service, you accept these Terms. If you do not agree to these Terms, do not use the Service.
If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization to these Terms, and in that case "you" refers to that organization. Sprintfour reserves the right to change these Terms from time to time as described in the section on changes below. Please review the Terms periodically for updates.
1. The Service
Conseal is desktop software that detects and redacts personal or sensitive information in documents, and that can pseudo-anonymize documents in a reversible way. Document processing, including AI-based detection, redaction, and restoration, is performed locally on your own device. Your documents, including their contents, their file names, their extracted text, and the local mapping files used to reverse pseudo-anonymization, are not transmitted to us as part of processing.
The Application connects to the internet for only three purposes: installation, account sign-in and license validation (including payment), and software updates. The Application sends no usage telemetry. If the Application crashes or encounters a serious error, it may offer to send a diagnostic report, and nothing is transmitted unless you review the contents and choose to send it. This is described further in our Privacy Policy.
2. Eligibility and Accounts
You must be at least 18 years old and able to form a binding contract to use the Service. You agree to provide accurate account information, to keep your credentials confidential, and to notify us promptly of any unauthorized use of your account. You are responsible for all activity that occurs under your account.
3. License Grant and Restrictions
Subject to these Terms and to your payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to install and use the Application on devices you own or control, for your internal business or personal purposes. We reserve all rights not expressly granted to you.
Except to the extent this restriction is prohibited by applicable law or by the license governing a third-party component, you may not: (a) copy, modify, or create derivative works of the Service; (b) reverse engineer, decompile, or disassemble the proprietary components of the Service, or attempt to derive their source code or underlying structure; (c) rent, lease, sell, sublicense, distribute, or otherwise make the Service available to any third party; (d) circumvent, disable, or interfere with license validation, trial limitations, or usage restrictions; (e) use the Service to develop a competing product or service; or (f) remove or alter any proprietary notices. These restrictions apply to Conseal's own proprietary software and do not restrict any right you have under the license of a third-party component included in the Application, which is governed by that component's own license.
4. Free Trial, Subscriptions, and Billing
4.1Free trial
New accounts may receive a free trial for the period stated at signup. A valid payment method is required to start the trial. Unless you cancel before the trial ends, your payment method will be automatically charged the subscription fee when the trial period ends. We will disclose the price and the date of the first charge before you provide your payment details, and we will send a reminder before your trial converts to a paid subscription.
4.2Subscription and renewal
Paid plans are billed at the price displayed at checkout and renew automatically each billing period until cancelled. Enterprise plans, where offered, are governed by a separate written agreement, which will control in the event of any conflict with these Terms.
4.3Cancellation
You may cancel at any time from your account settings or the in-app subscription screen. Cancellation takes effect at the end of the current billing period, and no phone call or written request is required.
4.4Price changes
We will give you reasonable advance notice of any change to your subscription price. Continued use of the Service after a price change takes effect constitutes acceptance of the new price.
4.5Refunds
Except where required by law, payments are non-refundable, and we do not provide refunds or credits for partial billing periods or for periods during which you did not use the Service.
4.6Taxes and payment processing
Fees are exclusive of taxes, which you are responsible for paying where applicable. Payments are processed by our third party payment processor. We do not receive or store your full payment card number.
5. Your Documents and Your Responsibility to Review
5.1Your content
You retain all rights to the documents you process with Conseal. Because processing occurs locally on your device, we do not receive, store, or have access to your documents or their contents.
5.2You must review output before relying on it
Automated detection, whether AI-based or rule-based, is inherently probabilistic. It may fail to identify some sensitive or personal information, and it may flag or alter information incorrectly. The Service is a tool that assists with redaction and does not replace human review. You are solely responsible for reviewing every document before sharing, filing, publishing, transmitting, or otherwise distributing it, and for confirming that all information you intend to remove has in fact been removed. You must not represent a document as fully redacted or verified unless you have reviewed it yourself.
5.3Key files, bundles, and passwords
Redaction bundles, key files, and passwords are generated and stored on your device. If you lose a key file or password, we cannot recover it or restore your data, because we never possess it. You are responsible for safekeeping your key files and passwords, and for the consequences of sharing a restorable bundle, which by design permits any recipient who has it to reverse the redaction.
5.4Lawful use
You represent and warrant that you have all rights, consents, and authority necessary to process the documents you use with the Service, and you agree not to use the Service for any unlawful purpose or in violation of any applicable law or regulation, including any law governing the data contained in your documents.
6. Acceptable Use
You agree not to: (a) interfere with or disrupt the Service or the servers and networks supporting it; (b) attempt to gain unauthorized access to any systems, accounts, or data; (c) use the Service to infringe or violate the rights of any third party; (d) misrepresent redacted or anonymized documents as complete or verified where you have not reviewed them; or (e) resell the Service or provide it as a bureau or service-for-others offering without our written agreement.
7. Updates and Availability
We may release updates, patches, or new versions of the Application, and we may modify, suspend, or discontinue features of the Service at any time. We aim to keep the online components of the Service (accounts, licensing, and updates) available, but we do not guarantee that they will be uninterrupted or error-free. Offline use of already-activated software is supported for reasonable periods, subject to periodic license revalidation.
8. Intellectual Property
The Service, including its software, design, documentation, and branding, and the way it integrates and orchestrates its components, is owned by Sprintfour and protected by intellectual property and other laws. These Terms grant you a license to use the Application; they do not transfer any ownership to you. If you provide feedback or suggestions about the Service, we may use them without restriction and without any obligation to you.
The Application includes third-party components, which are provided under their own licenses. Your use of them is governed by their respective licenses, which control over these Terms with respect to those components, and a list of these components and their license notices is available within the Application. We do not warrant these third-party components and provide them on the terms set out in their licenses and in the disclaimer below.
9. Third-Party Services
The Service relies on third-party providers for functions such as payment processing, transactional email, and website analytics. Those providers' services are governed by their own terms and privacy policies. We are not responsible for third-party services that we do not control.
10. Disclaimer of Warranties
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITH ALL FAULTS AND WITHOUT WARRANTY OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, SPRINTFOUR AND ITS LICENSORS AND SUPPLIERS EXPRESSLY DISCLAIM ALL WARRANTIES, REPRESENTATIONS, AND CONDITIONS OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR ARISING FROM COURSE OF DEALING, USAGE, OR TRADE PRACTICE, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, ACCURACY, QUIET ENJOYMENT, AND NON-INFRINGEMENT.
WITHOUT LIMITING THE FOREGOING, SPRINTFOUR DOES NOT WARRANT, GUARANTEE, OR MAKE ANY REPRESENTATION THAT: (A) THE SERVICE WILL DETECT, IDENTIFY, REDACT, OR REMOVE ANY OR ALL SENSITIVE, PERSONAL, CONFIDENTIAL, PRIVILEGED, OR REGULATED INFORMATION IN ANY DOCUMENT; (B) DETECTION, REDACTION, PSEUDO-ANONYMIZATION, OR RESTORATION WILL BE ACCURATE, COMPLETE, RELIABLE, OR ERROR-FREE; (C) THE SERVICE WILL MEET YOUR REQUIREMENTS OR ANY LEGAL, REGULATORY, OR COMPLIANCE OBLIGATION APPLICABLE TO YOU, INCLUDING ANY OBLIGATION UNDER HIPAA, GDPR, CCPA/CPRA, OR ANY OTHER PRIVACY OR DATA-PROTECTION LAW; (D) THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR FREE OF DEFECTS, VIRUSES, OR OTHER HARMFUL COMPONENTS; OR (E) ANY ERRORS OR DEFECTS WILL BE CORRECTED.
YOU ACKNOWLEDGE THAT AUTOMATED DETECTION IS PROBABILISTIC, THAT NO REDACTION TECHNOLOGY IS PERFECT, AND THAT YOU BEAR SOLE RESPONSIBILITY FOR REVIEWING AND VERIFYING EVERY DOCUMENT BEFORE YOU RELY ON, SHARE, OR DISTRIBUTE IT. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED FROM SPRINTFOUR OR THROUGH THE SERVICE, CREATES ANY WARRANTY NOT EXPRESSLY STATED IN THESE TERMS. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN IMPLIED WARRANTIES, SO SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU, IN WHICH CASE SUCH WARRANTIES ARE LIMITED TO THE MINIMUM SCOPE AND DURATION PERMITTED BY LAW.
11. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:
(A) IN NO EVENT WILL SPRINTFOUR OR ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, LICENSORS, OR SUPPLIERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, REPUTATION, OR BUSINESS OPPORTUNITY, ARISING FROM OR RELATED TO THE SERVICE OR THESE TERMS, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER THEORY, AND EVEN IF SPRINTFOUR HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND EVEN IF A LIMITED REMEDY FAILS OF ITS ESSENTIAL PURPOSE.
(B) WITHOUT LIMITING THE FOREGOING, SPRINTFOUR WILL HAVE NO LIABILITY WHATSOEVER FOR ANY DAMAGES, LOSSES, OR CLAIMS ARISING FROM OR RELATED TO: (i) ANY SENSITIVE, PERSONAL, CONFIDENTIAL, PRIVILEGED, OR REGULATED INFORMATION THAT THE SERVICE FAILED TO DETECT, REDACT, OR REMOVE, OR THAT REMAINED IN A DOCUMENT; (ii) YOUR DISCLOSURE, SHARING, FILING, PUBLICATION, OR OTHER DISTRIBUTION OF ANY DOCUMENT, WHETHER OR NOT PROCESSED BY THE SERVICE; (iii) YOUR FAILURE TO REVIEW OR VERIFY A DOCUMENT BEFORE RELYING ON IT; (iv) THE LOSS OF, OR INABILITY TO RECOVER, ANY KEY FILE, PASSWORD, DOCUMENT, BUNDLE, OR OTHER DATA STORED ON YOUR DEVICE; (v) YOUR SHARING OF A RESTORABLE BUNDLE OR THE REVERSAL OF A REDACTION BY ANY PERSON; OR (vi) ANY REGULATORY, COMPLIANCE, OR LEGAL CONSEQUENCE ARISING FROM YOUR USE OF, OR RELIANCE ON, THE SERVICE.
(C) SPRINTFOUR'S TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING FROM OR RELATED TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE TOTAL AMOUNTS YOU ACTUALLY PAID TO SPRINTFOUR FOR THE SERVICE IN THE SIX (6) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM. THIS LIMIT IS CUMULATIVE AND NOT PER-INCIDENT; THE EXISTENCE OF MULTIPLE CLAIMS WILL NOT ENLARGE IT.
(D) THE LIMITATIONS AND EXCLUSIONS IN THIS SECTION APPLY EVEN IF ANY REMEDY FAILS OF ITS ESSENTIAL PURPOSE, AND REFLECT AN ALLOCATION OF RISK BETWEEN YOU AND SPRINTFOUR THAT IS A FUNDAMENTAL BASIS OF THE BARGAIN. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU. NOTHING IN THESE TERMS EXCLUDES OR LIMITS ANY LIABILITY THAT CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.
12. Indemnification
You agree to defend, indemnify, and hold harmless Sprintfour and its officers, directors, employees, and agents from and against any claims, damages, liabilities, losses, and expenses (including reasonable attorneys' fees) arising from or related to your use of the Service, your documents, your violation of these Terms, your violation of any law, or your infringement of any right of a third party.
13. Termination
You may stop using the Service and terminate these Terms at any time. We may suspend or terminate your access to the Service if you materially breach these Terms, with notice where practicable. Upon termination, your license ends and you must cease using and uninstall the Application. Any provisions that by their nature should survive termination will survive, including Sections 5, 8, 10, 11, 12, 14, and 15.
Your documents, key files, and redaction bundles reside solely on your device and are never in our possession, and are not affected by termination or account deletion.
14. Governing Law and Dispute Resolution
14.1Governing law
These Terms are governed by the laws of the State of Florida, USA, without regard to its conflict-of-laws principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply. This choice of law does not deprive you of the protection of any mandatory consumer-protection rules of the jurisdiction in which you reside where those rules cannot be waived by agreement.
14.2Informal resolution first
Before starting an arbitration, you agree to first contact us at info@conseal.ai and describe the dispute and the relief you seek, and to allow us at least 30 days to resolve it informally. Many disputes can be resolved this way, and we will do our best to do so.
14.3Binding arbitration
If a dispute is not resolved informally, you and Sprintfour agree that any dispute, claim, or controversy arising from or relating to these Terms or the Service will be resolved by final and binding arbitration, rather than in court, except as stated in the exceptions below. The arbitration will be administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules (or its Commercial Arbitration Rules where those apply), as then in effect. The arbitration will be seated in Miami-Dade County, Florida, and judgment on the award may be entered in any court of competent jurisdiction. The arbitrator, and not any court, has exclusive authority to resolve disputes about the interpretation, applicability, enforceability, or formation of this arbitration agreement, except that a court decides whether the class-action waiver below is enforceable.
14.4Exceptions
Either party may bring an individual claim in small-claims court if it qualifies, and either party may seek injunctive or other equitable relief in a court located in Miami-Dade County, Florida, to protect its intellectual property or confidential information. Nothing in this section prevents either party from bringing an issue to the attention of a government or regulatory authority.
14.5Class-action waiver
You and Sprintfour agree that each may bring claims against the other only in an individual capacity, and not as a plaintiff or class member in any purported class, collective, consolidated, or representative proceeding. The arbitrator may not consolidate more than one person's claims and may not preside over any form of class or representative proceeding. If this class-action waiver is held unenforceable as to a particular claim, that claim, and only that claim, will be severed from arbitration and brought in the state or federal courts located in Miami-Dade County, Florida, while all other claims remain in arbitration.
14.6Opt-out
You may opt out of this arbitration agreement within 30 days of first accepting these Terms by emailing info@conseal.ai with your name, account email, and a statement that you decline to arbitrate. If you opt out, disputes will be resolved exclusively in the state or federal courts located in Miami-Dade County, Florida, and you consent to the personal jurisdiction of those courts. Opting out of arbitration does not affect any other part of these Terms.
15. General
15.1Entire agreement
These Terms, together with our Privacy Policy and any order or plan details you agree to at checkout, constitute the entire agreement between you and Sprintfour regarding the Service, and supersede all prior or contemporaneous understandings, communications, and proposals, whether oral or written, on that subject. Where you have signed a separate written agreement with us (for example, an Enterprise plan), that agreement controls to the extent it conflicts with these Terms.
15.2Severability
If any provision of these Terms is held to be invalid, unlawful, or unenforceable, that provision will be enforced to the maximum extent permitted and, to the extent it cannot be, will be severed from these Terms. The remaining provisions will continue in full force and effect. In particular, if any limitation in the disclaimer or limitation-of-liability sections is held unenforceable, those sections will apply to the maximum extent permitted by law, and the invalidity of one part will not affect the validity of the rest.
15.3No waiver
Our failure to enforce any provision of these Terms, or any delay in doing so, is not a waiver of that provision or of our right to enforce it later. Any waiver must be in writing to be effective, and a waiver in one instance does not waive any other provision or any later instance.
15.4Assignment
You may not assign or transfer these Terms, or any of your rights or obligations under them, without our prior written consent, and any attempt to do so is void. We may assign these Terms, in whole or in part, to an affiliate or in connection with a merger, acquisition, reorganization, or sale of assets. These Terms bind and benefit the parties and their permitted successors and assigns.
16. Changes to These Terms
We may update these Terms from time to time. For material changes, we will provide notice (for example, by email or in-app notice) before the changes take effect. Your continued use of the Service after the effective date of the updated Terms constitutes acceptance of them.
17. Contact
Questions about these Terms: info@conseal.ai.